Terms and Conditions
Contact Information
18 Queens Road, Bristol BS8 1QU, United Kingdom
Phone: +44 117 923 6548
These Terms and Conditions set out the legal framework governing your relationship with Copperfield. By using our website or engaging our services, you enter into a binding legal agreement with us. These terms establish your rights and responsibilities, as well as our obligations and limitations of liability.
Last updated: 8 January 2026
1. Acceptance of Terms
By accessing our website, submitting enquiries, or engaging our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must immediately cease using our website and services.
These Terms and Conditions constitute a legally binding contract between you and Copperfield. Your continued use of our website or services after any modifications to these terms constitutes acceptance of such modifications.
2. User Obligations and Conduct
As a user of our website and services, you agree to the following obligations:
2.1 Lawful Use
You must use our website and services only for lawful purposes and in accordance with these Terms and Conditions. You must not use our services in any way that violates any applicable local, national, or international law or regulation.
2.2 Accurate Information
You must provide accurate, current, and complete information when requested. Providing false or misleading information may result in termination of services and may constitute a breach of contract.
2.3 Prohibited Activities
You must not engage in any of the following prohibited activities:
- • Attempting to gain unauthorised access to our systems or networks
- • Using automated tools or scripts to access or scrape our website
- • Transmitting viruses, malware, or other harmful code
- • Harassing, threatening, or defaming other users or Copperfield staff
- • Infringing upon intellectual property rights of Copperfield or third parties
- • Using our services to facilitate illegal activities
- • Reverse engineering or attempting to discover source code
2.4 Compliance with Laws
You are solely responsible for ensuring that your use of our services complies with all applicable laws, regulations, and industry standards in your jurisdiction.
2.5 Indemnification
You agree to indemnify and hold harmless Copperfield, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms and Conditions or your use of our services.
3. Client Responsibilities in Service Delivery
When engaging our services, clients have certain responsibilities that are essential for successful service delivery:
- • Timely Communication: Providing timely responses to our queries and requests for information necessary for service delivery
- • Access and Resources: Granting necessary access to systems, data, and personnel as required for implementation or assessment
- • Decision-Making: Making timely decisions on matters requiring client approval to avoid delays in project timelines
- • Team Engagement: Ensuring relevant team members participate in training sessions and implementation activities
- • Payment Obligations: Making payments according to agreed terms and schedules
4. Disclaimers and Warranties
4.1 Service Provision
Our services are provided on an "as is" and "as available" basis. Whilst we strive to deliver high-quality services, we make no warranties or representations about the accuracy, reliability, completeness, or timeliness of our services or website content.
4.2 Results and Outcomes
We do not guarantee specific results or outcomes from our services. The effectiveness of AI implementation depends on numerous factors beyond our control, including client engagement, organisational readiness, and external market conditions. Results will vary based on individual circumstances.
4.3 Third-Party Tools and Services
We may recommend third-party AI tools or services as part of our consultancy. We make no warranties regarding the performance, reliability, or suitability of these third-party offerings. Your use of third-party services is governed by their respective terms and conditions.
4.4 Professional Advice Disclaimer
Our services provide guidance on AI integration and technology adoption. This should not be construed as legal, financial, or strategic business advice. You should consult with appropriate professionals for matters requiring specific expertise beyond our scope.
5. Limitation of Liability
To the fullest extent permitted by law, Copperfield, its directors, employees, and agents shall not be liable for:
- a) Any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
- b) Loss of profits, revenue, business opportunities, or data
- c) Business interruption or loss of business goodwill
- d) Costs of procurement of substitute services
- e) Damages arising from third-party AI tools or services we recommend
Our total liability to you for any claims arising from or related to our services shall not exceed the total fees paid by you to Copperfield in the twelve months preceding the claim.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
6. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labour disputes, power failures, internet service failures, or epidemics. In such events, our obligations will be suspended for the duration of the force majeure event.
7. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of service delivery. This obligation survives the termination of our relationship.
Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law. We may use aggregated, anonymised data from our work for case studies and marketing purposes, ensuring no client-specific confidential information is revealed.
8. Dispute Resolution
In the event of any dispute arising from these Terms and Conditions or our services, both parties agree to first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue legal remedies.
Any disputes that cannot be resolved amicably shall be subject to mediation before the commencement of legal proceedings. The costs of mediation shall be shared equally between the parties unless otherwise agreed.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
10. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms and Conditions. The remaining provisions shall continue in full force and effect.
11. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Copperfield regarding the use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Copperfield.
12. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. We will provide notice of material changes by posting the updated terms on our website with a revised "Last updated" date. For significant changes that substantially affect your rights, we may provide additional notice via email or prominent website notification.
Your continued use of our website or services after such modifications constitutes your acceptance of the updated Terms and Conditions. If you do not agree to the modified terms, you must cease using our services.
Questions About These Terms?
If you have any questions about these Terms and Conditions or need clarification on any provisions, please contact us through our Contact page. We're committed to ensuring you understand your rights and obligations when using our services.